Refund & Cancellation Policy

1. Subscription Cancellation

You can cancel your Coach Conversion OS subscription at any time by logging into your account or emailing [SUPPORT EMAIL] with your cancellation request.

2. Cancellation Timing

Monthly Plans: Cancellation takes effect at the end of your current billing period. You will retain access until that date.

Annual Plans: Cancellation takes effect at the end of your current billing period. No pro-rata refunds are offered for annual plans unless within a trial period.

3. Trial Period Refunds

If we offer a trial period, you can cancel within that period and receive a full refund. Contact [SUPPORT EMAIL] within the trial period. Full refund will be processed within 5-7 business days.

4. Post-Trial Refund Policy

[INSERT FINAL REFUND POLICY]

Example Options:

Option A (No refund after trial): No refunds are available after the trial period ends.

Option B (Money-back guarantee): If not satisfied within [X DAYS], we offer a full refund, no questions asked.

5. Unused Credits & Messages

Unused Coaching Sessions: Unused sessions expire at the end of your billing period and are non-refundable.

Unused Messages/Daily Limits: Unused daily message allowances do not carry over and are non-refundable.

6. Booster Purchases

Message boosters and one-time add-on purchases are non-refundable once purchased.

7. Refund Processing Time

Approved refunds will be processed within 5-10 business days. The refund will go back to your original payment method. Depending on your bank, it may take an additional 3-5 business days to appear in your account.

8. How to Request a Refund

Step 1: Email [SUPPORT EMAIL] with "Refund Request" in the subject line.

Step 2: Include your account email, order date, and reason for the refund request.

Step 3: We will review your request and respond within 3-5 business days.

9. Contact Support

Email: [SUPPORT EMAIL]
Response Time: [INSERT SUPPORT HOURS / RESPONSE TIME]